Terms and Conditions

These site terms explain the main rules that apply when you access or use the Zoot Casino website, create or use a player account, play games, take part in promotions, and use any related services we provide (together, the “services”).

By visiting the site, registering an account, or using any part of the services, you confirm that you understand and agree to these conditions of use. The goal is simple: set clear expectations, protect players, and keep gameplay fair and secure for everyone.

Who Can Use Zoot Casino (Age, Location, and Eligibility)

Zoot Casino is intended for adults only.

To use the services, you must:

• Meet the legal gambling age in your jurisdiction (and in eligible locations, this may be 21+ )
• Be legally allowed to participate in online casino-style gaming where you are located

It’s your responsibility to confirm that access to online gambling or sweepstakes-style gameplay is lawful in your state/country. Zoot Casino may restrict or block access in certain regions, and availability can change based on legal, regulatory, or operational requirements.

Creating an Account: Getting Started the Right Way

When you register, you agree to provide accurate, complete, and up-to-date information. This includes details like your name, address, date of birth, email address, and phone number.

Key account rules:

• Your account must be registered in your own legal name
• You may only create and use the number of accounts we permit (generally, one account per person )
• You must not register using someone else’s identity or payment details
• We may limit features until required account details are confirmed

If your information changes, you’re expected to update it promptly to avoid delays with withdrawals/redemptions, support requests, or security checks.

Verification Checks (KYC) and Why We Ask

To protect players and the platform, we may request verification at registration, during gameplay, or before you can redeem/withdraw funds. This can include checks for:

• Identity and age verification
• Address confirmation
• Phone or email verification
• Payment method ownership (where relevant)
• Fraud prevention and responsible gaming safeguards

We may request documents or additional information and may ask for updated documentation over time. If verification is incomplete or cannot be confirmed, some account features (including redemption/withdrawal) may be limited or unavailable.

Your Account, Your Responsibility (Security and Proper Use)

You are responsible for keeping your login details confidential and for all activity that occurs through your account. If you believe someone has accessed your account without permission, contact support as soon as possible.

Accounts are personal and must not be:

• Shared with anyone (including friends or family)
• Sold, transferred, or assigned
• Used on behalf of another person

We may take reasonable steps to protect your account, but you should also use strong passwords and secure devices, and avoid logging in on public or shared networks.

Payments, Withdrawals/Redemptions, and Account Balances

Zoot Casino may offer multiple payment options, and availability can vary by location and other factors. Current supported payment methods may include Apple Pay, Google Pay, Visa, and MasterCard, but we may add, remove, or limit methods over time.

Important expectations:

• Processing times, limits, fees (if any), and eligibility may differ by payment method and player profile
• Withdrawal/redemption requests may be reviewed before approval
• We may apply reasonable checks to confirm account ownership, payment integrity, and compliance with these service terms
• Your balance may include different coin types or promotional credits, each subject to its own rules

Where applicable, redemption of Sweeps Coins is generally handled at a 1:1 ratio to USD, with a minimum redemption of 10 Sweeps Coins. Standard processing may take 2–5 business days, typically via ACH transfer or gift cards, depending on availability and eligibility.

Daily redemption limits may apply. As a general rule, the maximum is 1,000 Sweeps Coins per day, with a higher limit of 5,000 Sweeps Coins per day in Florida (where available and eligible).

Bonus Rules That Matter (Promotions, Playthrough, and Limits)

Promotions can be a great way to extend play, but they come with bonus terms that you must follow. Offers may be added, changed, paused, or removed at any time, and not all promotions are available in every region.

Common promotion conditions may include:

• Eligibility requirements (including location-based restrictions)
• Verification requirements (such as phone verification)
• Wagering/playthrough requirements
• Time limits and expiration rules
• Game restrictions (only certain games may qualify)
• Maximum redemption/withdrawal limits tied to bonus winnings

Examples of promotions that may be offered at Zoot Casino include:

Welcome offer (no deposit): 20,000 Gold Coins + 2 Sweeps Coins

• Typically applied automatically after phone verification
• Sweeps Coins may require 1x playthrough
• Eligible games may include slots, crash games, Plinko, and instant win games
• Some U.S. states may be excluded (currently including: Alabama, Delaware, Georgia, Idaho, Kentucky, Louisiana, Michigan, Montana, Nevada, Washington)

Daily login bonus: Gold Coins and Sweeps Coins increasing on consecutive logins

• May reset on a set cycle (such as every 7 days)
• Missed days may cause the bonus to expire (often after 24 hours) or reset

First purchase offer: 10,000 Gold Coins and 8 Sweeps Coins for $4.99

• May be limited to one-time eligibility per player

Unless stated otherwise, Sweeps Coins play on eligible games generally contributes 100% toward playthrough, and many promotions are applied automatically when conditions are met. Always review the specific promo details shown in your account before participating.

For full promotional conditions, review the dedicated bonus terms page if available.

Game Access, Updates, and Feature Availability

We aim to provide reliable access to games and services, but availability can vary. Games may be provided by third-party studios and may depend on:

• Your device and browser compatibility
• Your location and eligibility
• Scheduled maintenance
• Software updates and performance issues
• Provider availability or changes to content catalogs

Some games, features, promotions, or site functions may be added, removed, restricted, or temporarily suspended at any time to maintain service quality, address compliance needs, or improve the player experience.

Fair Play Standards (What’s Not Allowed)

To keep gameplay fair and protect the platform, you agree not to misuse the services. Prohibited conduct includes, but isn’t limited to:

• Fraud, attempted fraud, or dishonest behavior
• Collusion or coordinated play intended to exploit promotions or systems
• Chargeback abuse or payment disputes used to avoid legitimate obligations
• Bonus abuse (including repeated exploitation of offers, loopholes, or eligibility workarounds)
• Providing false, misleading, or incomplete information
• Attempts to manipulate games, results, or site systems
• Use of bots, scripts, automation tools, or unauthorized software
• Allowing someone else to access or use your account

If we reasonably believe prohibited activity occurred, we may take action to protect players and the integrity of the services.

When Zoot Casino May Limit Access or Close an Account

Zoot Casino may refuse service, restrict features, limit promotion eligibility, freeze transactions for review, or suspend/close an account when reasonably necessary—such as when:

• Verification is incomplete or inconsistent
• We suspect fraud, bonus misuse, chargeback abuse, or unlawful activity
• Your account appears to be shared, transferred, or operated by someone else
• Required security or compliance checks cannot be completed
• We need to prevent harm to players or the platform

When action is taken, we aim to handle it in a fair, proportionate way based on the information available and the circumstances involved.

Errors, Glitches, and Interrupted Sessions

From time to time, mistakes may happen—such as display errors, incorrect balances, promotional mis-crediting, game malfunctions, or interrupted gameplay due to connectivity issues.

If an error occurs, Zoot Casino reserves the right to correct obvious mistakes and adjust affected balances, results, or promotions in a reasonable manner. If something looks wrong in your account (for example, a missing bonus or an unexpected balance change), contact support promptly so we can review it.

Responsible Gaming and Player Protection

Gambling should be treated as entertainment—not a way to make money or solve financial problems. If you feel your play is becoming difficult to manage, consider using responsible gaming tools (where available), taking a break, or seeking support.

Zoot Casino may offer safeguards such as limits or self-exclusion options depending on your location and eligibility. More guidance may be available on our Responsible Gaming page.

Site Content and Intellectual Property

All website content and materials—including branding, logos, design elements, text, graphics, and software components—belong to Zoot Casino or our licensors and are protected by applicable intellectual property laws.

You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit any part of the site or its content without written permission, except where allowed by law for personal, non-commercial use.

Third-Party Providers and Linked Services

Some parts of the services may be provided through third parties, including game studios, payment processors, identity verification services, and other technical partners. This means certain features may be affected by third-party availability, updates, or operational limits.

If the site contains links to third-party websites or tools, those services are governed by their own policies and terms. Zoot Casino is not responsible for third-party sites you choose to access.

Liability Limits in Plain Language

We work to deliver a secure and enjoyable experience, but we can’t accept responsibility for every outcome or situation. To the extent allowed by law, Zoot Casino is not liable for losses or damages resulting from:

• Service interruptions, delays, or system outages
• Device incompatibility, browser issues, or user error
• Connectivity problems outside our control
• Third-party failures (including payment or provider outages)
• Events beyond reasonable control (such as major technical incidents or force majeure events)
• Misuse of the services or breach of these platform rules

Nothing in these service terms limits any rights you may have under applicable consumer protection laws, where those laws apply.

“As Is” and “As Available” Service

The website, games, and services are provided on an “as is” and “as available” basis. This means we cannot promise:

• Uninterrupted access at all times
• That every game, feature, promotion, or payment method will always be available
• Error-free operation in every situation

We’ll take reasonable steps to maintain and improve the services, but some downtime and changes are sometimes necessary.

Updates to These Service Terms

Zoot Casino may update these conditions of use from time to time. The latest version posted on the website will apply from the date it is published (unless a different effective date is stated).

We encourage you to review this page periodically, especially before making a purchase, claiming a promotion, or requesting a redemption/withdrawal.

Other Policies You May Need to Review

These site terms work alongside other important policies and guidelines on our website. Depending on your activity, you may also want to review:

• Privacy Policy
• Cookie Policy (if published on the site)
• Bonus terms for specific promotions (where provided)
• AML/KYC-related policies or guidance (where provided)
• Responsible gaming resources

If there’s a conflict between these service terms and a specific promotion’s rules, the promotion’s specific rules typically apply to that offer.

Contact Zoot Casino Support

If you have questions about these site terms, your account, verification, payments, or gameplay, contact our support team using the official channels. You can reach us by email at support@zootscasino.com. Live chat may also be available on the site during posted hours.

Using Zoot Casino means playing within clear boundaries designed to protect players and keep the services running smoothly. By continuing to access the site and use your account, you agree to follow these rules and any updates published here.